Privacy Policy

Privacy Policy 

This Privacy Policy describes how Childcare Virtual Assistants (“we”, “us”, “our”) collects, uses, shares, and protects personal information through our website, services, and communications (collectively, the “Services”). By using our Services, you agree to the terms herein. 

1. Information We Collect 
We collect various types of information in order to provide and improve our Services: 

a. Personal Information You Provide 

Contact information: name, email address, phone number, business name, address. 

Business information: your business type, needs, package selection, how many virtual assistants you require. 

Payment information: credit/debit card details, billing address, bank account (when applicable). 

Login credentials and profile information for user accounts and dashboard. 

Any other information you choose to submit via forms (e.g. during discovery calls, strategy sessions, or communication with your Success Team). 

b. Automatically Collected Information 

Usage data: pages visited, time spent, feature usage, clicks, interactions with client dashboard and website. 

Device and technical data: browser type, operating system, IP address, device identifiers, location (as allowed by your device). 

Cookies and similar tracking technologies to help with analytics, personalization, and advertising. 

2. How We Use Your Information 

We use your information for purposes including: 

To provide, support, and enhance our Services (matching clients with virtual assistants, managing tasks, communication). 

To manage client relationships: scheduling discovery calls, onboarding, billing, and refunds (in accordance with our policies). 

To communicate with you: emails, updates, customer support, marketing (with your consent where required). 

To analyze usage and trends, improve user experience, personalize content. 

To enforce our Terms of Service, prevent abuse, fraud or other misconduct. 

To comply with legal obligations. 

3. Sharing Your Information 

We may share personal information under these circumstances: 

With service providers who help us deliver our services (e.g. payment processors, hosting providers, software tools, communications tools). 

With third-party partners if needed to accomplish integration or as required by a package you choose. 

For legal reasons, if required by law, regulation, subpoena, or law enforcement. 

In case of business transfers: if we merge with or are acquired by another company, or sell assets, your information may be transferred. 

4. Cookies and Tracking Technologies 

We use cookies, web beacons, similar technologies to collect usage and technical data. 

These technologies help with remembering your preferences, improving site navigation, analyzing trends, and for marketing purposes. 

You can adjust your browser or device settings to refuse cookies or to notify you when cookies are being used. However, this may impact the functionality of some parts of our Services. 

5. Data Retention 

We retain your personal information for as long as necessary to provide the Services, fulfill purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. 

When no longer needed, we securely delete or anonymize the data. 

6. Security 

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure or misuse. 

Access to personal data is limited to employees, contractors, or service providers who need to know. 

While we strive to protect your information, no method of transmission over the internet or electronic storage is fully secure. You understand and accept some risk. 

7. Your Rights 

Depending on your jurisdiction, you may have rights including: 

Access: to view the personal information we hold about you. 

Correction: to update or correct inaccurate or incomplete information. 

Deletion: to request deletion of your personal information. 

Restriction or objection: to limit or object to certain processing of your data. 

Data portability: to obtain a copy of your data in a structured, commonly used format. 

Opt-out of marketing communications. 

To exercise these rights, contact us at the contact details below. 

8. Children 

Our Services are not intended for children under the age of 13 (or higher age as required by your country). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it. 

9. International Transfer 

If you are located outside the United States, please note your information may be transferred to, stored, and processed in the United States or other countries where our service providers reside. 

Those countries may have different data protection laws. We will take appropriate safeguards to protect your information. 

10. Changes to This Privacy Policy 

We may update this policy from time to time, in our sole discretion. 

We will post the new Privacy Policy on this page and update the “Last updated” date. 

If changes are material, we’ll provide more prominent notice (for example, via email or notice on the site).